Last updated: 11/21/2025
Overview
At HostEcho.ai, we want you to be completely satisfied with our service. Our refund policy varies by subscription plan to ensure fairness for all customers.
Essential Plan (Rp 1.45M/month ≈ $97 USD)
30-Day Money-Back Guarantee
- Full refund available within 30 days of initial signup
- No questions asked - we'll refund 100% of your payment
- After 30 days, no refunds are provided
- You may cancel anytime, but service continues until end of paid period
- Applies to both monthly and yearly subscriptions
How to Request a Refund (Essential)
- Email support@hostecho.ai with your account email
- Include "Refund Request" in the subject line
- We'll process your refund within 24 hours
- Refund appears in your account within 5-7 business days
Professional Plan (Rp 4M/month ≈ $267 USD)
7-Day Free Trial
- No payment required during the 7-day trial period
- Cancel anytime during trial with zero charge
- After trial ends, you'll be billed according to chosen plan (monthly or yearly)
- We'll email you 3 days before trial ends as a reminder
After Trial Period
Once your trial period ends and billing begins:
- No refunds for current or past billing periods
- You may cancel anytime to prevent future charges
- Service continues until the end of your paid period
- No partial refunds for unused days
General Refund Conditions
Refunds Are NOT Provided For:
- Essential plan after 30-day period
- Professional plan after trial period ends
- Partial months of service
- Violations of Terms of Service
- Third-party service issues (WhatsApp, AI providers)
- Technical issues on your end (internet, devices)
Refunds May Be Provided For:
- Billing errors or duplicate charges
- Service issues caused by our platform (at our discretion)
- Essential plan within 30-day guarantee period
Refund Processing
- Processing Time: 1-2 business days after approval
- Refund Method: Original payment method only
- Bank Processing: 5-7 business days for funds to appear
- Confirmation: Email sent when refund is processed
How to Cancel Your Subscription
- Log in to your dashboard at hostecho.ai
- Go to Settings → Billing
- Click "Cancel Subscription"
- Confirm cancellation
- You'll receive a confirmation email
Or email support@hostecho.ai and we'll cancel for you.
Disputed Charges
If you see an unexpected charge, please contact us BEFORE filing a dispute with your bank. We'll investigate and resolve the issue quickly. Chargebacks may result in account suspension.
Questions?
Contact our support team:
Email: support@hostecho.ai
Response Time: Within 24 hours
Company: Thriving Era Ltd (UK)